Home | Part numbers | FAQ | How to Buy | About | Contact | Sitemap
The answers to the most frequently asked questions regarding eLocks and LockView software.
Temperature Monitoring (300/200 Series) FAQ | Networking / LockView 4 (300 Series) FAQ | Access Control (300/200 Series) FAQ | 100 Series FAQ
1. How many users can be programmed at each eLock? (top)
Each eLock can be programmed to contain up to 3,000 unique credentials/users.
2. Can the eLock provide an audit trail? (top)
Yes, 15,000 event access audit trail that can be downloaded and saved.
3. What types of credentials are compatible with eLock? (top)
The CompX eLock is available with an HID Prox card reader, HID iCLASS, a magnetic stripe card reader or PIN. Most existing cards can be used with our readers – please contact us to see if your card is compatible.
4. How do I add and delete users? (top)
There are two ways to add and delete users: 1) at the eLock unit, and 2) through LockView 4 software. The Quick Programming Guide will assist you with adding and deleting users at the unit while the ‘Wizard’ in LockView will take you step by step to building a database of users and eLocks. If you require further assistance, please call 847.752.2525 or fill in the contact form.
5. Can I use my existing personnel database? (top)
This may be possible depending on certain conditions. Call TechSupport for more information.
6. Can eLock be used in conjunction with an electric strike installed on an interior door? (top)
Yes – cabinet eLock only - maximum 12V with dedicated power through eLock AC adapter.
7. Can I network the 200 Series? (top)
If networking (802.11g Wi-Fi or Ethernet) is needed, the 300 Series eLock & LockView 4 is required.
8. Why do I need LockView software? (top)
LockView allows the operator/administrator to build a database of eLocks and eLock users and assign access rights. LockView is required in order to retrieve temperature logs, set up responders for alarm notifications (300 Series only), view, save and print access audit trail.
9. Can my existing personnel database be copied to LockView? (top)
This may be possible depending on certain conditions - call TechSupport at 847.752.2525 for more information or fill out the contact form.
10. How do I move the LockView database from one computer to another? (top)
You will find the default database location on your computer at C: Program Files, LockView4.mdb.
11. What is the expected battery life? (top)
This is primarily dependent on the number of latch cycles per day, but the average battery life is 6 months.
12. How do I access the eLock when the batteries die? (top)
The cabinet eLock has 9V jumper port on bottom of the unit. Simply touch a 9V battery to the terminals while inputting valid credential – the 9V battery will unlock the latch allowing the user to replace the expired batteries. The refrigerator eLock’s battery compartment is accessible from the front of the eLock housing.
13. What type of batteries does the eLock require? (top)
AA alkaline batteries are recommended
14. Can I use rechargeable batteries? (top)
Yes.
15. Can I plug the eLock into an 110V outlet? (top)
Yes, using the eLock AC wall adapter part number EL-2004-9VWB. It is recommended that batteries still be used in case of a power outage.
16. I am locked out of my eLock. What do I do? (top)
Confirm that you are authorized to access this eLock and confirm batteries are still good. If you are certain you are authorized to access the eLock but are not able to, check with your administrator.
17. Can I use eLock outdoors? (top)
eLock is suitable for indoor use only.
18. How does the refrigerator / freezer eLock lock the appliance? (top)
The eLock mounts to the door and latches into a strike mounted on the top or side of the appliance.
19. Does the installation of the refrigerator / freezer eLock require drilling holes in my refrigerator / freezer? (top)
No. In addition to screws, we do include several strips of double-sided, highly adhesive, foam tape for drill-free installation.
20. What is the warranty? (top)
The warranty on all CompX eLocks is 12 months from date of shipment.
21. How do I contact techsupport? (top)
By calling 847-752-2525, Monday through Friday, 8 am to 5 pm Central Standard Time (not including major holidays)
22. Can I purchase tech support? (top)
Yes. Click to view/download the TechSupport agreement.
23. Is eLock UL listed? (top)
Since the eLock is low voltage, the UL rating is not applicable.
24. Where can I purchase the CompX eLock? (top)
eLocks can be purchased through an authorized CompX distributor. For a distributor in your area, please fill out the contact form and a CompX representative will be in touch.
25. What is included with my eLock purchase? (top)
Each cabinet kit includes an eLock reader, latch (EL-LATCH-3) & cable, battery pack & cable.
Each fridge kit includes the cabinet components packaged in a housing that externally mounts to the door of the application. A strike plate and cover are also included with the fridge kit.
26. What accessories are available for eLock? (top)
Please view available eLock Accessories.
27. The person who maintained the eLocks for our facility is not here anymore and I don’t know where he/she kept the records; is there a way to reset the eLocks so I can start over? (top)
Yes there is a way to reset the eLocks. If you do not have any instructions, please contact our customer service at 847.752.2525; we will need to have the serial numbers of the eLocks you would like to reset.
This is only a fraction of CompX eLock options. CompX Security Products has the design and engineering capabilities to meet specific application needs. Contact us for more information or call 847-752-2500. Or click to compare eLock versions.
Get the latest info on new products, promotions, trade shows and events - delivered right to your inbox.
CompX Security Products
Phone: 847.752.2500 | Fax: 847.752.2419
715 Center St., Grayslake, IL 60030
eLock versions at a glance
Copyright ©